Last updated: October 13, 2026
Because devices and capacity are reserved for you the moment your payment goes through, the situations in which money can be returned are limited, as set out below. By purchasing or using the Service, you agree to what follows.
Within the first 24 hours after a payment has cleared, you may request your money back if the Service turned out not to fit your needs. Every request raised inside that window is weighed on its own merits. Once those 24 hours have elapsed, the sale is treated as final and is no longer refundable.
A refund may be granted where you contact us inside the 24-hour window, supply a valid order or invoice reference, reach us over our official channel, and have not yet genuinely put the hardware to work. Each case is assessed individually.
Been billed twice, or paid by mistake? Let us know without delay — once we've verified a genuine duplicate, we'll return it even where the 24-hour window has already passed.
Any refund we approve is sent back through the method you originally paid with. How long that takes is set by the payment network, and applicable network or transaction fees may be deducted. Hold-ups on the provider's or bank's side sit outside our control.
Please reach out to us before launching a chargeback or payment dispute. Filing one without speaking to us first can see your account suspended, permanently closed, and blocked from returning. Where we've delivered what the Terms and this policy describe, we will challenge the dispute.
Email [email protected] (or message us on Telegram at @MakyrRec) with your name or company, the address tied to your account, your order or invoice number, the date of purchase, and your reason. Leaving details out may hold up the request or prevent us from handling it.